The Kitchenscapes Design Process

There are plenty of choices when it comes to custom design firms but, while some companies might quote a lower price, our superior design skills, quality products, and an uncompromising dedication to client service are unmatched in the industry. We treat our clients with the same respect and care we offer to our own families and friends, and we want you fully understand how our custom design process works to meet your project expectations.

Depending on the scope and needs of your project, our Designers will work with you on the following:

I. Preliminary Planning and Pricing Phase

a. We will meet with you to explain our design process and establish the general scope of work, total budget, and time frame you expect for your project.

b. We will conduct a site visit at the project location to field measure the existing layout, including room dimensions, window and door locations, and sizes.

c. We will work with you to establish basic design parameters including cabinet style and finish, accessories, counter top material, appliances, flooring, lighting, and other criteria that affect your project.

d. We will create an initial design and provide you with an Estimate for your project.

Note: Up to 10 hours of work during the Preliminary Planning and Pricing phase is performed at no cost or obligation. All designs are copyrighted and retained by Kitchenscapes, Inc. unless the design is purchased.

II. Design Development Phase

a. If you’ve decided to move forward with your project but we require more than the 10 hours performed at no cost to complete your design, you will be required to:

i. Sign a Design Services Engagement Agreement

ii. Make a 20% non-refundable design deposit based on the estimated project price established on the Effective Date of the Design Services Engagement Agreement. While the design deposit is non-refundable, it will be fully applied to your project provided your purchase is made within six months.

b. We will will meet with you to refine the design as necessary.

c. We will will consider different layouts, finishes, designs, and other options to make certain that all elements of the project meet your expectations.

d. We will will help you to select appliances as required for the project.

e. We will advise you of any adjustments necessitated by changes in requirements requested by you, dictated by architectural or structural constraints, or pricing changes resulting from general market conditions such as manufacturer price increases.

f. We will present detailed drawings, specifications, elevations, and a final pricing proposal for your approval once the design is completed. Our Designer will meet with you in person at our showroom, via online meetings and video conferencing, or at the project location to work on the project design.

III. Purchase, Production and Delivery

a. Upon your approval of the final designs, you will be asked for a deposit to allow us to initiate the ordering and manufacturing process.

i. A deposit of 50% of the project total is required before cabinetry production begins or orders for appliances, countertops, and other products are placed. The 50% deposit will be offset by any design deposit you’ve paid.

b. Payments made for the production of your cabinets are non-refundable once the cabinet order has gone into production.

c. Once the cabinetry order has gone into production, changes to your original order are usually not possible.

d. If changes can be made, you will be asked to pay a change order fee and any other costs associated with your changes. You will be given a cost breakdown of these additional costs before the changes are submitted.

e. Changes will likely result in significant delays in your project.

f. After your deposit is paid, you will receive copies of the approved designs, product selections and Proposals.

g. You will be invoiced for the final payment on all outstanding balances prior to delivery.

h. We will arrange delivery and be on site to receive the cabinets and other products purchased. You or an authorized representative must be on site to sign for the condition of the delivery and acknowledge receipt of all materials. You will receive a receipt waiver document in the event that you or your authorized representative are not present at the delivery.

IV. Installation Phase

a. The Designer will meet with the installer or contractor to review the design and answer any questions regarding the installation.

b. The Designer will work with the manufacturers to coordinate any warranty issues that arise during or after installation.

Note: We do not perform installation of cabinetry, appliances, or any other products we provide. We can provide you with a list of independent contractors to install cabinetry, appliances, countertops, and hardware that we have worked with in the past. We are typically able to expedite your installation work due to our past experience with these contractors. You are responsible for interviewing and selecting any contractors you will use for installation work.

V. Other Services

We are available to assist with the selection of additional products necessary to complete you project, outside of the scope of kitchen, bath, and cabinetry design for our clients at a rate of $125.00/hour.

Thank you for considering Kitchenscapes for your project. We look forward to working with you!

Your Kitchenscapes Design Team